Service Detail
Network & Infrastructure Management
We configure and manage L1 network hardware (Switches, Access Points, etc.) to stabilize network traffic. We provide L1 support for internet services, managing ISP coordination, and handle hotspot access portals and legal internet log archiving (Law No. 5651).
Overview
In a hotel, internet is no longer a comfort but a core service the guest rates directly. Seamless, fast coverage is expected everywhere from the lobby to the rooms, poolside to meeting halls. Behind that experience is a well-planned network backbone: managed switches, correctly positioned access points and bandwidth management that does not choke under load. Hotelsupp builds, configures and continuously manages this infrastructure at L1.
The most important rule of a hotel network is segmentation. Guest Wi-Fi must be separated with VLANs and firewall rules from the management network hosting PMS, POS, accounting and camera systems. This separation both ensures security and prevents heavy guest traffic from slowing operational systems. With wireless coverage surveys and channel planning we eliminate dead spots and interference.
In Turkey every business offering public internet access is legally required to keep logs under Law No. 5651. With hotspot splash pages and timestamped logging infrastructure we fully meet this obligation, and we also manage L1 processes with your internet service provider on your behalf.
What We Do
- L1 Network Management (Switch, AP, etc.)
- Hotspot Management & Portal Splash Pages
- 5651 Legal Internet Logging & Compliance
- Internet Services & ISP L1 Support
Technologies & Standards
Frequently Asked Questions
Should guest Wi-Fi be separated from the management network?
Yes. With VLANs and firewall rules the guest network is isolated from PMS, POS and camera systems. This ensures security and prevents guest traffic from slowing operational systems.
Is 5651 logging mandatory, and what if I skip it?
It is a legal requirement for businesses offering public internet. Failure leads to judicial and administrative penalties. We ensure compliance with hotspot splash pages and timestamped logging.
There is no Wi-Fi signal in the rooms, what is the fix?
We detect dead spots with a coverage survey and reorganize access point placement and channel planning. Most issues stem from wrong device positioning and interference.
Do you handle the ISP during internet outages?
Yes. We manage L1 processes with the ISP on your behalf, log and track the fault; you deal with a single point of contact.
Why It Matters
Stable and fast internet is the most critical driver of guest satisfaction. L1 management of network devices also protects administrative data.
Risks if Omitted
Weak Wi-Fi coverage, network intrusion risks, and severe legal fines due to lack of 5651 timestamped logs.