Service Detail
Backup & Maintenance
We deploy and supervise backup architecture. We take backups of departing staff files and govern shared access. We conduct an annual 2 man-days on-site maintenance trip (travel/accommodation provided by business) and coordinate project delivery with 3rd party IT vendors.
Overview
Backup is a hotel's most overlooked yet most costly topic. If the PMS database, accounting records, guest folios and reservation history are lost in a disk failure or ransomware attack, recovery is often impossible. Hotelsupp builds a corporate backup structure, tests it regularly, and makes sure you truly have a restorable backup.
Having a backup is not enough; what matters is whether it can be restored when needed. Untested backups often fail at the moment of disaster. We run periodic restore tests, verify backup integrity, and also archive departing staff data in a controlled way while managing sharing permissions.
On the maintenance side we perform an annual on-site (2 man-days) hardware health check and handle coordination, service and project management with third-party technical vendors from a single point. So you manage all maintenance processes on a planned basis through one contact, without getting lost among different suppliers.
What We Do
- Corporate Backup Structure & Management
- Departing Staff Data Backup & Sharing
- Annual On-Site Maintenance (2 Man-Days)
- 3rd Party Vendor & Project Coordination
Technologies & Standards
Frequently Asked Questions
I have a backup, but does it actually work? How can I be sure?
Through regular restore tests. An untested backup often fails at the moment of disaster; we periodically verify backup integrity.
Will backups save me during a ransomware attack?
Properly designed, network-isolated (offline/immutable) backups are the strongest antidote to ransomware. You can restore encrypted systems from a clean backup and return to operation without paying ransom.
What does on-site maintenance cover?
Once a year, at 2 man-days, we perform server and hardware health checks, cleaning and preventive controls (travel and accommodation provided by the business).
Do I have to deal with multiple technical vendors?
No. We take on coordination, service and project management with third-party vendors; you manage the entire process through a single contact.
Why It Matters
Zero data loss during disasters guarantees business continuity, while on-site checks sustain hardware health and vendor management streamlines tech contacts.
Risks if Omitted
Massive data loss on disk crashes, security leaks from former employees folders, and vendor overlap confusion.