Service Detail
Hospitality Systems & Integration
We provide solutions and consulting for core IT processes such as PMS, POS, inventory, and financial systems. We manage vertical/horizontal integrations (Portal, CRM, PMS, ERP, Loyalty, PDKS) and L1 support for operational systems like IPTV, Time Attendance, PBX, CCTV, Door Locks, Digital Signage, Building Automation, and Virtual POS based on hotel needs, coordinating with external partners when necessary.
Overview
A hotel's IT backbone revolves around the PMS (Property Management System); reservations, check-in/out, room assignment, folios and the night audit are all managed here. But the PMS never works alone: it constantly exchanges data with POS, the channel manager, accounting/ERP, the loyalty program, door locks and the PBX. At Hotelsupp we take single-point ownership of building, monitoring and coordinating this integration chain.
The most critical part of integration is data flowing accurately and on time from one system to another. A tab opened at the POS posting instantly to the guest folio, and channel-manager availability matching the PMS exactly, prevents overbooking and revenue loss. We continuously monitor these flows, detect broken links early, and handle L1 coordination with vendors when needed.
Peripheral systems such as IPTV, time attendance, CCTV, digital signage, building automation and virtual POS must also work in operational harmony. Based on your hotel's scale and existing infrastructure we provide L1 support for these systems and manage the external-expert process on your behalf for unresolved cases, so you control a complex multi-vendor stack through a single contact.
What We Do
- Hospitality Systems (PMS, POS, Inventory, Finance)
- Vertical & Horizontal Integrations (CRM, ERP)
- L1 Operational Support (IPTV, CCTV, PBX, Locks)
- Building Automation, Digital Signage & Keycards
Technologies & Standards
Frequently Asked Questions
Does a PMS update or migration halt operations?
No. We work with a planned migration, a full data backup and a low-occupancy window. The goal is a smooth transition without interrupting check-in/out flow.
Why must the channel manager and PMS stay in sync?
An availability mismatch directly causes overbooking and revenue loss. A synced setup guarantees room availability across all sales channels matches the PMS exactly.
Do POS and PMS systems from different brands talk to each other?
Most enterprise hospitality systems offer standard integration interfaces. We assess compatibility, set up the integration and validate the data flow.
Who do I contact during an integration failure?
We are your single point of contact. We resolve L1 issues and coordinate the vendor process on your behalf when manufacturer intervention is required.
Why It Matters
Stable PMS operations and seamless integration with automation systems guarantee operational accuracy from check-in to invoicing.
Risks if Omitted
Integration drops cause incorrect room status, missed POS bills, and billing errors leading to financial loss and guest complaints.